The Importance Of Effective Communication For Health...

The importance of effective communication for health professionals cannot be overemphasised as communication skills are crucial foundation of health professionals. Communication extremely influences not only the successful patient health treatment outcomes but also the safety, satisfaction and relationship of both the profession and the patient (Kirby, 2010) The context of the recorded video for this essay is about the conversation between a physiotherapist and a young woman who feels pain from her wrist for 1 week. They discuss the patient’s concerns about the process she will be going through to recover her painful wrist. The two communication skills, demonstrated in the video, discussed in this essay are sending congruent verbal and non-verbal messages, and reflecting and paraphrasing of content and feeling to check understanding which both significantly contributed to improve the effectiveness of communication in the video. Congruent communication is a communication type in which the sender delivers verbal and non-verbal messages to the receiver in a manner that the words, the tone of voice, body language, time and space all convey the same message and respects each other. The use of congruent communication skill is very significant to build up trust, respect and rapport between the health profession and patients. The uses of congruent communication skills are demonstrated through the video. For example, at the opening of the video, the physiotherapist holds out her handShow MoreRelatedThe Delivery Of Health Care1233 Words   |  5 PagesThe delivery of health care services in contemporary society relies on a diverse multidisciplinary network of professional’s working together to deliver optimal patient outcomes. These outcomes are reliant upon the communication and interaction of numerous professional. 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